Skip to content
Support Plans
CosmoSoft is committed to offering our global customers a worldwide on-line technical support program with comprehensive support plan offerings. These technical support plan offerings are designed to help you get the answers you need, when you need them, maximizing your CosmoSoft investment!
   
Already a support plan customer?
Be sure to read our Support Policies, which will help ensure your success with CosmoSoft products.

 
Which support offering is right for you?
Topic
Express
(Getting-Started)
Basic
Premium
Ultimate
I would consider
myself a:
Professional
Professional
Corporate
Enterprise
I need access
to support:
Maybe 1-3 times
Maybe 3-9 times
Regularly
Frequently
I would consider my
support needs as:
Installation
Installation and product defects
Installation, product defects/features
Installation, product defects/features and interoperability
It's okay if I receive
a response in:
48 hours
48 hours
24 hours
24 hours
* Period:
30 days
60 days
90 days
180 days
Free or Paid:
FREE for most products
Paid (SLA)
Paid (SLA)
Paid (SLA)

Support for the FREE Products is only offered to customers who have purchased a support plan.

(*) These period are order cumulative for same plans; ie: the 60-days Basic support plan. figure should include other 60-days Basic support plan, and the 120-days figure should include. all 60-days and 60-days.

Into different plans rules the greater period; ie: the 30-days Getting-Started support plan and 60-days Basic support plan, 60-days figure should include.