The following table provides additional information to help you choose the appropriate support plan. If you have any additional questions or require assistance, please contact your CosmoSoft Customer Service, sales representative or reseller.
CosmoSoft provides technical support for standard product installation. Support includes set up and configuration of CosmoSoft products, but does not include configuration of third-party technology.
CosmoSoft supports the use of multiple CosmoSoft products in a workflow. Provides the interoperability support for connections between products and the operating system, and between products and required technologies such as databases and web servers. The customization of applications is not supported.
CosmoSoft supports default scripting features included in CosmoSoft products. Support includes troubleshooting (debugging) of scripts, steps, and expected behaviors of code provided with or generated by the CosmoSoft application, but does not include creation or troubleshooting of user-authored code.
CosmoSoft supports code samples contained within the product and sample lines of code provided to a specific customer by a Support Consultant to illustrate desired capabilities; CosmoSoft does not support code samples posted to an CosmoSoft knowledgebase or user forum, and Support Consultants will not write or provide production-ready code.
Standard Installation
Standard Installation
